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SMART DOCK CONSOLE 

Lead and solo UX/UI designer for a new enterprise grade connected device web management platform, advanced dynamic telemetry dashboard, and provisioning tool. Delivering product vision, business strategy, information architecture, redline UI specifications, highly detailed visual design assets, and working directly with developers and project managers abroad for implementation. The console releases Summer 2021.

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Role

Lead UX/UI Designer (2020-Present)

Product vision & Strategy

Requirements gathering & Competitive review

State diagraming & Information architecture

UX concepting & Mood boarding

Visual design

Overview.

Lenovo wanted to create two web-based management consoles and desktop-bound provisioning tools to help IT decision makers streamline how they provision and update USB-C and TBT-4 cable docks. With our new docks having a built-in IoT chipset and network access capability, we would enable ITDMs to provision and manage their network connected docks via the cloud.  I worked with internal Lenovo stakeholders and an external software development partner to define the product user experience.

 

Armed with requirements documentation and a small set of development reference screens, I would be responsible for designing a scalable user experience solution that enables and facilitates ITDMs to provision and manage network connected docks within an organization. The four entry points included a customer-facing web-console to allow ITDMs to manage and update docks; a Lenovo-facing web console to allow our firmware team to upload new software updates, create new devices, and manage services; and two desktop-bound provisioning applications to allow ITDMs to provision distributed devices or create configuration files for USB distribution.

 

Working alongside internal development stakeholders and our external partner, I defined the information architecture, user flows, and a visual design language to maintain consistency across our four console and provisioning entry points. Although not listed in the requirements documentation, I recommended the team pursue a content dashboard to allow ITDMs and internal stakeholders to view sets of device metrics in a more accessible and actionable manner. I explored and challenged what telemetry data might and should be accessible between devices and consoles to present within the dashboard; including how these metrics are calculated, displayed, interacted with, and filtered. Beyond our tried and true overall utilization and device firmware status' widgets, I explored how we might use location tags to expedite the review and updating of devices in a more contextually aware manner. I also recommended the team incorporate a port utilization widget to track port activity to assist future hardware product solution decision-making. The dashboard and its contents were so well received, both Lenovo and our external partner chose to pursue development for first release.

 

I'm most proud of the filtering options and tertiary menu behaviors I designed into the web-consoles. The filters allow for rapid consolidation of devices via a myriad of options across both the device list, dashboard, and device settings. The device settings GUI for handling updates were designed to scale across a single selected device and upwards of thousands of selected devices for batch operations. 

This project has been an incredible learning experience; playing a critical role in the product vision and strategy - owning everything from ideation to rollout.